Refund policy

At The Workagerie, we want you to be thrilled with your purchase. As we print our items to order specifically for you, please review our policies below regarding returns, refunds, and damaged items.

1. Statutory Cancellation Right (UK Cooling-Off Period)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order for any reason within 14 days of receiving your goods. Notwithstanding this legal minimum, The Workagerie extends this request period to 30 days to ensure you are completely satisfied.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need proof of purchase, such as your order number.

2. How to Start a Return

To request a return, please email us at info@theworkagerie.com with your order number and the reason for the return.

Return Address: Our team will provide you with the correct return address once your request is received. Please do not send items back without first contacting us.
Return Shipping: Unless the item is faulty or damaged, all returns must be organised and funded by the customer. We recommend using a tracked service, as we cannot be held responsible for items that go missing in transit.

3. Personalised and Custom-Made Items

Because every item at The Workagerie is printed to order, any items that have been custom-made or personalised specifically for you are non-returnable and non-refundable, unless they arrive damaged or faulty.

4. Damaged or Faulty Items

We use high-grade, 'smash-proof' packaging designed for safe transit. However, if your item arrives damaged or defective, you must notify us at info@theworkagerie.com within 48 hours of delivery.

To process a replacement, we require:

Clear photographic evidence of the damaged item.
Clear photographic evidence of the original packaging.

Once verified, we will arrange for a replacement to be despatched. Please do not dispose of the item until we have confirmed your replacement is on its way, as we may require the faulty unit to be returned for quality control purposes.

5. Delivery Information & Failed Deliveries

Standard UK Delivery: £2.50 (Free on orders over £30).
Timeline: 3-5 working days (covers printing to order and transit).
Territory: We deliver to UK mainland and Northern Ireland. We do not currently ship to the Channel Islands (Jersey and Guernsey), the Isle of Man, or international destinations.
Address Accuracy: Please ensure your shipping address is 100% accurate. If an item is returned to us due to an incorrect address, a re-delivery fee may apply.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Refunds

We will notify you once we’ve received and inspected your return to confirm if the refund is approved.

Timeline: Approved refunds will be processed within 5 working days back to your original payment method.
Please note that your bank or credit card company may take additional time to post the refund to your account. If more than 15 working days have passed since your return was approved and you have not received your funds, please contact us at info@theworkagerie.com.