FAQs

Everything you need to know about our delivery timelines, returns process and more. If you can’t find the answer to your enquiry here, please reach out to us at info@theworkagerie.com.

Delivery & Orders

Standard UK delivery is a flat £2.49, or FREE on all orders over £30.

We deliver to all UK mainland addresses and Northern Ireland. We do not ship to the Channel Islands, the Isle of Man, or international destinations at the present time.

Our standard timeline is 3–5 working days. This covers the entire process: from the moment we start the press to the moment it hits your doorstep. You will receive a tracking link via email as soon as your order leaves our facility.

We aim to process and print your items as quickly as possible so there is a very small window for changes. If you need to make a change or cancel, please email info@theworkagerie.com immediately. Please note that this may not be possible once the printing process has begun for personalised or custom-made items.

Returns

You have 30 days from the date of receipt to request a return. Items must be unused and in their original condition. Returns must be organised and funded by the customer. We do not provide delivery labels or reimburse the cost of the return. Please note that custom or personalised items are non-returnable unless they arrive damaged.

Email info@theworkagerie.com with your order number and reason for return. We will then provide you with the return address so you can make the necessary arrangements to return the item back to us. We recommend using a tracked service, as we cannot be held responsible for items that go missing in transit.

We use robust packaging, but if an accident occurs, notify us within 48 hours of delivery. We require clear photographic evidence of the damaged item and the original packaging. Once verified, we will arrange to send a replacement.

As personalised items are custom-made specifically for you, they are non-refundable and non-returnable. Under UK consumer law, the standard 14-day cooling-off period does not apply to goods made to a customer's specifications. However, if your item arrives damaged or there is a genuine manufacturing fault, please notify us within 48 hours so we can investigate further.

Once we receive and inspect your return, refunds are processed within 5 working days. From that point, the exact time it takes for those funds to arrive in your bank account can vary by bank.

Payments

We accept all major debit and credit cards, as well as Apple Pay, Google Pay and PayPal.

You will be charged at the point your order is placed. Once payment is confirmed, your order is sent directly into production.

Yes, if you have a discount code, you can enter it at checkout before completing your purchase. We currently offer a 10% discount when you sign up to our newsletter, which can be completed in our website footer or via one of our on-site pop ups.

Products & Gifting

Yes, you can deliver directly to the recipient’s address at checkout. You will need to use your address for any required billing information though.

No, we do not include invoices or pricing in any shipments, making our products perfect for gifting.

We do not offer the ability to add gift messages at present and are unable to accept manual requests. If this changes in the future, it will be shown during the ordering process. The good news is that you can track the progress of the item, which allows you to communicate at the appropriate time with the recipient of the item.

Yes, every item is printed individually after you place your order. We don’t hold stock, which helps reduce waste and ensures each item is made specifically for you.

We do our best to ensure accurate representation and anticipate minimal differences, but slight variations can occur due to differences in printing processes and screen settings. This is very normal for products that are printed on demand, as opposed to items that are bulk produced.

No, not quite and, honestly, we believe that’s part of the charm. For example, each mug is printed individually using a professional sublimation process, meaning there can be very small variations in placement or colour tone. These differences are subtle, but they ensure every piece is made just for you, rather than mass-produced. The result is a durable, dishwasher-safe print designed to last.

Our collection is built for 'personality gifting', making them ideal for Secret Santa exchanges or 'leaving-do' presents. Many items sit in the £10 – £20 bracket. We use plain, discreet packaging and never include invoices or pricing, so you can ship directly to the recipient too.

Yes. If you are looking to kit out an entire department or find unique gifts for your team, we can facilitate larger orders. Please contact info@theworkagerie.com to discuss your requirements.